Refund & Cancellation Policy

Refund Policy

Due to the digital nature of our services, we follow a strict no-refund policy once the resume or service has been delivered.

However, refunds may be considered in the following cases:

• Duplicate payments made accidentally.
• You did not receive the product and our team is unable to resolve the issue within 3 business days.
• There was a technical error or system failure that prevented the resume from being generated.

To request a refund, please contact us within 3 days of your order at support@aitom.ai. Kindly include your order ID and reason for the refund request. All requests will be reviewed on a case-by-case basis.

Cancellations, Payments & Subscriptions

You will honor your payment obligations for services you purchase on the Site. For recurring charges applicable to your subscription, you agree that third-parties working on our behalf may store your payment information to process the payments. Provider has the discretion to alter prices of its services at any time. In case there is a price change you will be notified in advance and provided a period of time to manage your subscription. You understand that additional fees and taxes may apply to your purchase.

You may cancel or sometimes suspend your subscription at any time by going to the home page under My Accounts and My Settings. Please refer to our Cancellations section for more information.

Support & Technical Assistance

If you face any difficulties while downloading or accessing your resume, our dedicated support team is here to help. We offer assistance with:

• Resume download issues
• Editing and re-downloading resumes
• Account-related queries

For any support-related concerns, reach out to us via email at support@aitom-resume.com. We aim to respond within 24 hours.

Our technical support team is available to help with any issues related to:

• Login and account access problems
• Payment failures or transaction issues
• Resume formatting and template concerns